Kristina S.

San Francisco Bay Area

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Kristina S.

San Francisco Bay Area

Portfolio

About

Resume

Let's Connect

Kristina S.

San Francisco Bay Area

Kristina S.

San Francisco Bay Area

Employer Services – Custom Messages

Experian Employer Services
New functionality design
2023-2024

Lanes & Routes
Lanes & Routes
Lanes & Routes
Lanes & Routes

Overview


The Paperless Employee, a white-label application provided by Experian Employer Services, faced a critical inefficiency: client admins relied on internal teams to add Custom Messages for their employees, resulting in delays and accessibility risks. I was tasked with designing a client-facing feature that would empower admins to independently create and manage messages while ensuring WCAG and Section 508 compliance. Through thorough discovery, simplified designs aligned with development constraints, and integrated accessibility safeguards, I delivered a user-friendly and efficient solution that streamlined workflows, reduced dependencies, and ensured inclusivity.

Company

Experian Employer Services (current)

Experian Employer Services( current)

Experian Employer Services( current)

Project Duration

2023 - 2024

On-going

On-going

My Role

UX research, Prototyping, User Testing, Development Support, Accessibility Assurance

UX research, Prototyping, User Testing, Development Support, Accessibility Assurance

UX research, Prototyping, User Testing, Development Support, Accessibility Assurance

Company

Experian Employer Services( current)

Project Duration

On-going

My Role

UX research, Prototyping, User Testing, Development Support, Accessibility Assurance

The “Paperless Employee” application lacked the independent way for client admins to create and manage Custom Messages for their employees. This limitation forced admins to rely on internal managers who used a complex, legacy tool to manually add messages, leading to delays, inefficiency as this increased workload for internal users, and accessibility risks because the messages created using the legacy system often lacked adherence to WCAG and Section 508 compliance standards, leading to accessibility issues and potential legal exposure.
Step 1: Understanding the Current Workflow

Mapped out the existing process through collaboration with Product Managers and developers, identifying inefficiencies.

Step 2: Initial Sketches

Created early sketches to enable client admins to easily create messages, ensuring WCAG compliance at every step.

Step 3: Creating and applying the new styles

Iterated designs with development teams to balance user needs with resource constraints, maintaining simplicity and functionality.

Screens: Before - Old internal functionality to create routs for cargo, After - New redefined client-facing service
Screens: Before - Old internal functionality to create routs for cargo, After - New redefined client-facing service
Screens: Before - Old internal functionality to create routs for cargo, After - New redefined client-facing service
Screens: Before - Old internal functionality to create routs for cargo, After - New redefined client-facing service

Solution


I designed a client-facing Custom Messaging feature that empowers admins to independently create and manage messages. The functionality integrates built-in accessibility safeguards, ensuring compliance with WCAG and Section 508 standards, and aligns with business constraints through resource-efficient design.

Create Flows

Developed an intuitive interface that allows admins to create messages independently, reducing reliance on internal teams.

Accessibility Compliance

Did WCAG-compliant annotations to ensure all messages are inclusive and accessible from the start.

This project taught me the importance of balancing user needs, technical feasibility, and business goals. By simplifying complex processes, I was able to deliver an accessible and user-friendly feature. The next steps include post-development testing, accessibility validation, and UAT to ensure the functionality meets the highest standards.